Refund Policy

Effective Date: April 7, 2026  •  Last Updated: April 7, 2026

This Refund Policy explains how refunds work for LearnTurkish AI ("the App") subscriptions and purchases. We are committed to fair and transparent refund practices in compliance with European Union consumer protection laws and the policies of our distribution platforms.

1. Subscription Plans and Pricing

LearnTurkish AI offers two premium subscription plans:

Local prices may vary based on your country and currency. All subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.

2. EU Right of Withdrawal (14-Day Cooling-Off Period)

Under EU Directive 2011/83/EU on Consumer Rights, customers in the European Economic Area (EEA), United Kingdom, and Switzerland have a 14-day right of withdrawal from the date of purchase, with the following exception:

Despite this exception, we voluntarily offer a refund procedure (described below) for customers who experience technical issues, accidental purchases, or are not satisfied with the service.

3. Refunds for App Store Purchases (iOS)

If you purchased your subscription through the Apple App Store, refunds are processed directly by Apple. We do not have direct access to App Store transactions.

How to Request an App Store Refund:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the "LearnTurkish AI" purchase
4. Tap "Report a Problem" and select the appropriate reason
5. Submit your request

Apple typically reviews refund requests within 24-48 hours. Apple's refund decision is final and based on Apple's terms of service.

Alternatively, you can request a refund through your iOS device:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top, then Media & Purchases → View Account → Purchase History
3. Find the subscription and tap "Report a Problem"

4. Refunds for Google Play Purchases (Android)

If you purchased your subscription through Google Play, refunds are processed by Google for purchases within 48 hours.

How to Request a Google Play Refund:

1. Open the Google Play website or app
2. Go to Account → Order History
3. Find "LearnTurkish AI" and tap "Request a refund"
4. Select the reason and submit

For purchases older than 48 hours, contact us directly at kilinc.metin266@gmail.com and we will work with you on a case-by-case basis.

5. Refunds for Web Purchases (Paddle)

If you purchased your subscription via our website (processed by Paddle.com), you may request a refund within 14 days of purchase by contacting us directly:

1. Email kilinc.metin266@gmail.com with the subject "Refund Request"
2. Include your order number, purchase email, and reason for refund
3. We will process eligible refunds within 5 business days
4. Refunds will be issued to the original payment method

6. Cancellation vs. Refund

Cancellation stops future renewals — you keep access until the end of the current billing period. No refund is issued for unused time.

Refund reverses a payment and immediately revokes premium access.

How to Cancel Your Subscription:

iOS (App Store):

1. Open Settings → [Your Name] → Subscriptions
2. Tap "LearnTurkish AI"
3. Tap "Cancel Subscription"

Android (Google Play):

1. Open the Google Play Store app
2. Tap your profile icon → Payments & subscriptions → Subscriptions
3. Select "LearnTurkish AI" and tap "Cancel subscription"

Web (Paddle): Email us at kilinc.metin266@gmail.com and we will cancel your subscription within 24 hours.

7. When We Issue Discretionary Refunds

For purchases made directly through our website (Paddle), we may issue refunds in the following circumstances:

• Technical issues: The App did not function as advertised due to a bug or service outage
• Accidental purchase: You did not intend to purchase the subscription
• Duplicate charges: You were charged multiple times for the same subscription
• Service unavailability: The service was unavailable for an extended period

8. When Refunds May Be Denied

We may decline refund requests in the following situations:

• The request is made more than 14 days after purchase (for web purchases)
• You have used the premium features extensively
• The request violates our Terms of Service
• The subscription was previously refunded or cancelled
• Fraudulent activity is suspected

Please note: For App Store and Google Play purchases, refund decisions are made solely by Apple and Google, respectively, based on their own policies.

9. Free Trial

If we offer a free trial, you will not be charged until the trial period ends. You can cancel anytime during the trial without being charged. After the trial ends, your subscription will automatically renew at the standard price unless cancelled.

10. Price Changes

If we change subscription prices, existing subscribers will be notified at least 30 days in advance. Price changes take effect at the next renewal. You can cancel before the renewal date to avoid the new price.

11. Contact Us

For any refund-related questions or to submit a refund request, please contact us: